Refunds & Cancellation/Credit Policy

We understand that children like to try new classes to find the one that they love. Before the Monday start date of each session: You can cancel from the program at any time prior to the start of the program. You will receive a full refund as an account credit to be used on another program of your choice or back to the original payment method. After the start of the session:

  • For full pay programs: Program refunds for full pay programs are not permitted unless there are extenuating circumstances and are accompanied with proper documentation (i.e. medical). Refunds requested after the completion of a program session will not be honored.
  • For Automatic Payment Programs:  Written notice must be received at least two weeks prior to your scheduled payment due date. For refunds due to medical reasons, proper documentation will be required.
  • For cancelled classes: If the YMCA/JCC cancels a class, whenever possible we will offer members the opportunity to make up that class. If a makeup cannot be accommodated, a member may request a credit for that class.
  • Classes missed are not guaranteed a makeup or credit:  Enrolling in a program is a commitment to the day and time of that program. If a student must miss a class, please speak with the director of that program. 
  • Membership status: If membership status is adjusted during the program enrollment, program rate will be adjusted to the new rate for the remainder of the session.

Account Credit: Any account credit (program or membership) will be forfeited to the YMCA/JCC after 1 year from date account credit is applied.            The forfeited credit will be transferred to a donation to the Annual Support Campaign. A letter will be sent out to the member/participant address on file, informing the member/participant that the tax-deductible donation has been made.